ACS, Asbury, Mann Product Warranty

Dealer Warranty Procedures

Call the ACS Industries, Inc. Warranty Coordinator at 330-678-2511 immediately upon learning of a potential warranty problem. Prior approval by ACS is required for all warranty work. Repairs undertaken without the express prior approval of the ACS Warranty Coordinator are done at your own cost and risk and with the possibility of invalidating any remaining warranty on the product(s).

In response to your phone call, the Warranty Coordinator will, in a timely manner:

Collect all pertinent information, including photos, if necessary

Evaluate the problem and promptly advise you verbally and in writing:

• What repairs are necessary
• The repair procedure
• Parts required for repair
• Time allowance for repairs

Or, in certain instances, the Warranty Coordinator may request the return of the product to the ACS factory for repairs. In the event where an ACS product or component must be returned, ACS will send/fax a Return Goods Authorization (RGA) to claimant. Please refer to the RGA number on all shipping documents and future correspondence.

Where applicable, the Warranty Coordinator will immediately provide required replacement parts, billing the claimant for the parts pending return and evaluation of the defective parts (also requiring an RGA). If the returned parts are deemed defective, a credit will be issued against the parts invoice. All defective parts must be returned to ACS freight prepaid.

Approved dealer labor expense will be reimbursed with a credit memo against future business with ACS.

GOALS OF THE ACS INDUSTRIES, INC. WARRANTY POLICY

1. ASSURE MINIMUM CUSTOMER DOWNTIME by resolving the problem correctly and quickly.

2. ASSURE END USER CONFIDENCE while maintaining an equitable warranty expense for both your dealership and ACS

3. CONTINUOUS PRODUCT IMPROVEMENT

SERVICE DUTY DEFINITIONS 

STANDARD DUTY ATTACHMENTS: All ACS, PATRIOT AND ASBURY COUPLER SYSTEMS, GENERAL AND HEAVY-DUTY BUCKETS AND ATTACHMENTS FOR WHEEL LOADERS, EXCAVATORS AND TRACTOR-LOADER-BACKHOES.

SEVERE DUTY ATTACHMENTS: DOZER ATTACHMENTS, CRAWLER LOADER ATTACHMENTS, ROCK BUCKETS, HOT SLAG BUCKETS,HIGH ABRAISON BUCKETS, SEVERE-DUTY EXCAVATOR BUCKETS, DEMOLITION GRAPPLES, AND ALL OTHER ATTACHMENTS DESIGNATED SEVERE DUTY BY ACS, AT THE TIME OF SALE.  

REBUILT ATTACHMENTS: Those buckets and attachments which are altered or rebuilt, major or minor, by ACS.

STANDARD DUTY ATTACHMENTS

ACS Industries, Inc. (ACS) warrants its standard duty products defined above to be free from defects in material or workmanship for a period of (12) twelve months or 2000 hours whichever comes first. The warranty period will begin on the documented date of shipment from factory.

SEVERE DUTY ATTACHMENTS

ACS Industries, Inc. (ACS) warrants its severe duty products defined above to be free from defects in material or workmanship for a period of (6) six months or 1000 hours whichever comes first. The warranty period will begin on the documented date of shipment.

REBUILT ATTACHMENTS         

ACS built attachments

ACS Industries, Inc. (ACS) warrants its rebuilt ACS or Asbury attachments to be free from defects in material or workmanship for a period of (6) six months or 500 hours whichever comes first. The warranty period will begin on the documented date of shipment.

Non ACS built attachments

ACS Industries, Inc. (ACS) warrants its rebuild services only to be free from defects in material or workmanship for a period of (30) thirty days. The warranty period will begin on the documented date of shipment.

ACS attachments must be utilized in approved applications, defined as applications for which the attachment was originally designed and intended for use by ACS. Installation must have been properly performed according to ACS written instructions and operator training given in the safe and proper use of each attachment as appropriate.

ACS will, at its option, repair or replace, FOB factory, any standard or heavy-duty product that in its judgment is defective.

Where a service part has failed it shall be the policy of ACS to send a replacement part and an invoice for that part. Upon prepaid return of the failed part to ACS, a credit will be issued to the dealer if, after examination by ACS, the part in question is judged defective.

ACS will make allowances for work performed on products deemed defective after examination of the defective product either by having the attachment returned to the ACS factory, freight prepaid, or by photographic evidence clearly showing the problem area and/or details of failure. Written approval is required from ACS PRIOR to the performance of all warranty work, in order for a warranty claim to be honored.

Warranty will NOT apply to:

1. Failures that in ACS’s determination were the result of misapplication or misuse (see operator’s guide), negligence, lack of appropriate user training, accidental damage, failure to perform maintenance required by the maintenance manual, and/or improper installation.
2. Fit or function issues leading to the failure of ACS built products, caused by attachments produced by other attachment companies.
3. Component parts not manufactured by ACS, including but not limited to all wear parts, fork tines and cylinders will carry the warranty extended by the supplier; ACS responsibility for these items will equal the warranty offered by the supplier.
4. Any equipment that has been repaired or altered in any manner without the express written approval of ACS will void all warranty.
5.  Once a product is determined to be defective and it has been determined it can be field repaired, ACS will provide parts (as necessary), a written repair procedure and will authorize maximum time allotted to accomplish the repair via a Warranty Claim and Authorization Form. 

Labor will be paid at 70% of the Dealer’s retail labor rate, subject to change without notice.  No provisions will be made for incidental or consequential damages, mileage, travel time, overtime, downtime, or special freight charges. Refer to ACS Dealer Warranty Procedure.

In the event where an ACS product or component must be returned, ACS will send/fax a Return Goods Authorization (RGA) to claimant. Please refer to the RGA number on all shipping documents and future correspondence.

Approved dealer warranty expense will be reimbursed with a Credit Memo against future business placed with ACS.

Warranty coverage for End –User sales of ACS products is limited to replacement parts only. Repair labor will be negotiated on a case by case basis.

ACS Industries, Inc. reserves the right to make changes or alterations to its products at any time without obligation whether or not compatible with attachments previously sold. ACS also reserves the right to alter this warranty policy and/or its terms at any time. This warranty is in lieu of all other/or previous warranties either expressed or implied. No other persons or company is authorized to act on behalf of ACS or authorized to assume for ACS any liability in connection with the sale and proper use of ACS products other than as set forth herein.