Contact Us

Sales & Marketing

Matt Swedberg, VP Sales & Marketing
Direct Dial: (330) 552-1829
Cell: (330) 310-4215
mswedberg [--AT--] acs-coupler [--DOT--] com

John Semilia, Inside Sales Manager
Direct Dial: (330) 593-6905
jsemilia [--AT--] acs-coupler [--DOT--] com

Tom Smith, Digital Marketing Specialist
Direct Dial: (330) 552-1819
tsmith [--AT--] acs-coupler [--DOT--] com

North America Sales Contacts

Mining and Steel Mills
Lovell Bennett, Steel Mill & Aggregate Sales Manager
Cell: (330) 603-4051
lbennett [--AT--] acs-coupler [--DOT--] com

Canada, Mexico, United States: IA, IL, IN, KY, MI, MN, MO, MS,TN, WI
Mel Schindler, Territory Sales Manager
Direct Dial: (330) 552-1815
Cell: (330) 472-4236
mschindler [--AT--] acs-coupler [--DOT--] com

United States: CT, DE, MA, MD, ME, NH, NJ, NY, OH, PA, RI, VA, VT, WV
Justin Lilly, Territory Sales Manager
Direct Dial: (330) 552-1806
jlilly [--AT--] acs-coupler [--DOT--] com

United States: AK, CO, HI, KS, MT, NE, ND, SD, WY
Jeremy McDonald, Territory Sales Manager & Parts Coordinator
Direct Dial: (330) 552-1807
jmcdonald [--AT--] acs-coupler [--DOT--] com

United States: AL, FL, GA, NC, SC
Mike Brady, Territory Sales Manager
Direct Dial: (330) 703-3733
mbrady [--AT--] acs-coupler [--DOT--] com

United States: AR, AZ, CA, ID, LA, NM, NV, OK, OR, TX, UT, WA
Tracey Petrey, Territory Sales Manager
Direct Dial: (330) 593-6901
tpetrey [--AT--] acs-coupler [--DOT--] com

Parts

Jeremy McDonald, Territory Sales Manager & Parts Coordinator
Direct Dial: (330) 552-1807
jmcdonald [--AT--] acs-coupler [--DOT--] com

Corporate Office

ACS Industries, Inc.

Corporate Office
2151 Mogadore Road
Kent, OH 44240
Phone: (330) 678-2511
Fax: (330) 678-0859
Office Hours: Monday - Friday 8:00 AM - 5:00 PM EST

Product Support

Technical and Warranty Support

Richard Bailey
Direct Dial: (330) 552-1827
rbailey [--AT--] acs-coupler [--DOT--] com

Parts Support

Jeremy McDonald
Direct Dial: (330) 552-1807
jmcdonald [--AT--] acs-coupler [--DOT--] com

ACS Industries, Inc.
Corporate Office
2151 Mogadore Road
Kent, OH, 44240
Phone: 330-678-2511
Fax: 330-678-0859
Office Hours: Monday - Friday 8:00 AM - 5:00 PM EST

Careers at ACS

For more than 40 years ACS has been providing world-class attachment solutions that enhance performance and safety on the job site. Our wheel loader, excavator and dozer attachment solutions are built specific to customer needs guaranteeing maximum machine efficiency.

ACS has a very collegial work atmosphere where professionals act in cooperative and supportive roles. Our company has been profitable every year since 1976 and continues to win awards for innovation and performance from a variety of organizations.

ACS has flourished as a company because of its culture of achievement at all levels within the organization. We strive to hire and retain the best professionals available; create and foster a non-political, team environment where those professionals can flourish as individuals and as teams; and share the rewards of those collective efforts through a company gain sharing program. The result is ACS being both a challenging and rewarding place to work where all team members can feel pride in what they do and where they work. ACS Industries, Inc. is an Equal Opportunity Employer M/F/V/D

Join our team of equipment professionals with extensive experience over a wide array of applications and assist them in providing the correct attachment solutions for customers. Top-notch customer support backs all products and services assuring a happy outcome when dealing with ACS.

Open Positions:


Job Title: Business Development Specialist

 Position Summary

The successful candidate will be responsible for inside sales and customer service activities for ACS Industries through the practice of consistent communication and collaboration with a focus on providing industry leading solutions for our customers and a world class customer experience.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

 Essential Duties and Responsibilities

  • Provides customer support via inbound/outbound telephone and email communications. Providing information in a complete, timely and accurate manner.
  • Effectively qualify, research, and follow- up with customers on quotes and order opportunities.
  • Provide information surrounding order scheduling, expediting, product promotion and general inquiries.
  • Assist with and/or participate with lead generation and customer retention activities.
  • Collaborate with outside Territory Managers on RFQ's, future opportunities, and customer inquiries.
  • Achieve department and individual key performance metrics in regards to perfect order entry, achieving sales targets, customer retention, and customer growth targets.
  • Develop expertise in the heavy attachment product lines to allow for successful product placement and solution selling.
  • Order and quote entry into organization ERP system
  • Account management of contract pricing, special purchase agreements, promotions and updated customer information.
  • Make changes or updates to a customer’s profile or account information
  • Keeps records of transactions and update and maintain company databases information.
  • Generate reporting on monthly and requested basis for follow up and management review.
  • Collaborate with various internal departments to ensure customer request dates and on time delivery of shipments is met
  • Effectively interact and participate in continuous process improvement initiatives in regards to service, sales, marketing, and operational efficiency.
  • Proactively develops accounts through buying history analysis, suggested new product promotions, and superior relationship building.
  • Assesses competitors by analyzing competitor information and trends. Participates in product training, field service team updates, and warranty training as needed.
  • Shall adhere to all safety, health and environmental procedures, policies and practices.

 

Job Competencies:

  • Business Acumen
  • Timely Decision making
  • Drive For Results
  • Ability To Learn On The Fly
  • Organizational Agility
  • Composure

 Educational and Experience Requirements

  • Bachelor’s degree preferred
  • 5+ years in an inside sales and customer service capacity, preferably in the industrial construction field.
  • Heavy construction and attachments experience preferred.
  • Must be proficient in Microsoft Office Products including Outlook, Excel, Word, and PowerPoint.
  • Outstanding communication in both written and verbal capacities.
  • Demonstrated ability of providing world class customer service and customer relationship building.
  • Knowledge of ERP/CRM solutions; including ability to input and extract data.
  • Ability to understand customer issues and provide solutions and resolve customer needs.

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Physical demands:
    • This position may require long periods of sitting, typing, computer entry or looking at a computer.
    • Some lifting, bending, stooping, squatting, pushing and pulling can be expected.

  • Work environment:
    • The performance of this position normally requires exposure to a manufacturing office environment.
    • Occasional exposure to typical manufacturing areas may be required and will require the use of personal protective equipment such as safety glasses and mandatory hearing protection.
    • Team member must be mobile enough to navigate the manufacturing shop floor safely including walking and standing for up to four hours at a time.
    • Office lighting will be provided.
    • The work environment will include their own workstation or cubicle space equipped with a telephone, headset and computer.

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